IT Manager

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Position Summary: 

The IT Manager leads a team of internal and 3rd party resources in monitoring and supporting corporate IT infrastructure and operations. In this role, the IT Manager will lead, guide and direct daily technical support operations. In addition, this position will partner with business unit stakeholders to provide long term orchestration and integration of technology services across the businesses. This position requires desktop, networking and general infrastructure skills as well as keen customer support, communication, and interpersonal skills.     

Position Responsibilities - Essential Functions: 

• Provide leadership to ensure outstanding technical support and service to internal and external customers. 
• Troubleshoot hardware and software issues, providing timely resolutions to keep operations running smoothly.
• Assist with the set-up and configuration of new equipment and software.
• Stay current on emerging technologies and best practices to continually enhance our support offerings. 
• Ensure the IT Managed Service Provider (MSP) team maintains a high-level of responsiveness, communication, professionalism, and overall knowledge. 
• Monitor and report on the performance and reliability of all systems.
• Develop and document standard operating procedures to be used for routine tasks, staff turnover, risk mitigation, and disaster recovery. 
• Provide communication, guidance, and follow up to leadership on critical issues, incidents, or crises.
• Coordinate technology components of JDA’s local and remote office infrastructure projects. 
• Participate in and provide cost guidance for the budgeting process. 
• Act as on-call escalation point during off-duty hours on weekdays, weekends, and holidays.

Required Education and Experience: 

• Strong technical aptitude and passion for problem solving.
• Excellent communications skills, both written and verbal.
• Ability to effectively prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Windows operating systems, as well as common business software applications. 
• A customer focused mindset with a commitment to delivering exceptional service. 
• Minimum of six years of progressive career advancement in IT Systems and Business Applications.
• Leadership experience is preferred.
• Hands-on demonstrated technical knowledge of the following:  
  • Microsoft OS desktop environment 
  • Multi-domain Windows enterprise environment 
  • Network monitoring tools 
• Core Microsoft technologies, including but not limited to: Windows Servers, Windows OS, Active Directory, Office 365
• Core Networking technologies like LAN/WAN, subnets, firewalls, switches, VLAN's, and VPN, routers and Wi-Fi / WAPs.  

Equal Opportunity Employer:

The Company is committed to diversity and equal opportunity employment. The Company does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, pregnancy (including medical needs due to pregnancy, childbirth or related medical conditions), sexual orientation, gender identity and expression, age, disability, genetic information, veteran status, military obligations, or marital status. This policy applies to all areas of employment, including employment status and opportunities such as hiring, internal promotions, training, opportunities for advancement, and termination and applies to all Company employees and applicants.

Disclaimer

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

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